Operations & Customer Experience Specialist

CarMax; Buford (GA); On-site; USD 56,964,000 - 64,144,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Floating holiday

Job summary

CarMax's Buford, GA location is seeking a Business Operations Associate to support store operations, sales, auctions, and appraisals with precision and strong customer service. You will process paperwork, handle cash deposits, and ensure accurate documentation for funding.

The role requires auditing, data entry, and coordinating across departments while maintaining EH&S standards and confidentiality in a fast-paced environment.

Qualifications

• Data entry
• Organizational skills
• Microsoft Office
• Communication
• Physical ability
• Confidentiality
• Flexible schedule

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Job description

CarMax's Buford, GA location is seeking a Business Operations Associate to support store operations, sales, auctions, and appraisals with precision and strong customer service. You will process paperwork, handle cash deposits, and ensure accurate documentation for funding.

The role requires auditing, data entry, and coordinating across departments while maintaining EH&S standards and confidentiality in a fast-paced environment.