Retail Operations & Paperwork Specialist

CarMax Business Services; Kentucky; On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick time, vacation, and holiday

Holiday premium pay

Paid time off with manager approval

Job summary

CarMax Henderson is seeking a Business Operations Associate to help ensure smooth sales, auctions, and appraisals processes. You will greet customers, guide them through paperwork, and perform data entry with a focus on accuracy and compliance.

You’ll handle cash, audit documents, and support multiple departments in a fast-paced store environment, while upholding CarMax standards of integrity and service. The role requires flexibility for varied shifts, including nights and weekends.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Microsoft Office

Communication

Lifting up to 20 lbs

Confidentiality

Flexible scheduling

Job description

CarMax Henderson is seeking a Business Operations Associate to help ensure smooth sales, auctions, and appraisals processes. You will greet customers, guide them through paperwork, and perform data entry with a focus on accuracy and compliance.

You’ll handle cash, audit documents, and support multiple departments in a fast-paced store environment, while upholding CarMax standards of integrity and service. The role requires flexibility for varied shifts, including nights and weekends.