Retail Operations Leader - Sales & Delivery

Rivian Automotive; Nashville (TN); Presencial; USD 62.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Plan

Employee Stock Purchase Program

Comprehensive benefits

Descripción de la vacante

Rivian is seeking a dynamic and results-oriented Associate Retail Manager in Nashville to lead daily operations, customer experience and team performance at the location(s). The role requires strategic thinking, strong leadership, and the ability to drive autonomous teams in a franchise-like environment while upholding Rivian’s culture and values.

You will manage KPIs, coordinate with cross-functional partners, and help drive brand awareness, product knowledge, lead generation, and customer

Formación

• 5+ years in Sales, Retail, Hospitality or similar fields preferably with premium brands or D2C models.
• Experience leading customer-facing teams and driving KPI-based performance.
• Strong knowledge of customer experience and operational excellence.

Responsabilidades

• Execute strategies to achieve revenue targets and market share growth.
• Lead local field team with focus on high performance and accountability.
• Communicate goals and link them to site and org-wide targets.
• Collaborate with cross-functional teams on events, activations and product education.
• Ensure consistent SOPs for customer and employee experience and drive cost efficiency.

Conocimientos

Sales

Retail Leadership

Customer Service

CRM software

P&L knowledge

Educación

High School Diploma

Herramientas

POS

CRM

Descripción del empleo

Rivian is seeking a dynamic and results-oriented Associate Retail Manager in Nashville to lead daily operations, customer experience and team performance at the location(s). The role requires strategic thinking, strong leadership, and the ability to drive autonomous teams in a franchise-like environment while upholding Rivian’s culture and values.

You will manage KPIs, coordinate with cross-functional partners, and help drive brand awareness, product knowledge, lead generation, and customer