EV Retail & Delivery Lead

Rivian-3; Knightdale (NC); On-site; USD 78,000 - 103,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401(k) match

Job summary

Rivian in Knightdale, NC seeks a Retail and Delivery Manager to lead sales, delivery, and field ops at multiple locations. You will own the full customer journey, drive performance, and ensure standards across engagement, delivery, and post-sale activities.

The role requires 5+ years in sales with leadership experience, a willingness to travel, and strong P&L/CRM knowledge to optimize staffing and processes for growth.

Qualifications

• 5+ years of field sales experience, including leadership.
• Bachelor's degree or equivalent relevant working experience.
• Willingness to travel up to 75% based on business needs.
• Experience with P&L, POS and CRM software.

Responsibilities

• Ensure best-in-class customer experience across the region.
• Drive sales performance and execute initiatives to hit targets.
• Own KPIs and align with location and employee goals.
• Oversee vehicle delivery—prep, paperwork, logistics, handoff.
• Analyze operations to improve efficiency and reduce costs.
• Plan activations and events to boost brand and leads.

Skills

Field sales 5+ yrs

Multi-unit leadership

CRM software experience

P&L knowledge

Staffing optimization

Education

Bachelor's degree or equivalent

Tools

POS systems

MS Office / Google Suite

Job description

Rivian in Knightdale, NC seeks a Retail and Delivery Manager to lead sales, delivery, and field ops at multiple locations. You will own the full customer journey, drive performance, and ensure standards across engagement, delivery, and post-sale activities.

The role requires 5+ years in sales with leadership experience, a willingness to travel, and strong P&L/CRM knowledge to optimize staffing and processes for growth.