Retail & Delivery Manager: Customer Experience Lead

Watershed Ventures; Charlotte (NC); On-site; USD 78,000 - 98,000; Full time

Job summary

Rivian in North Carolina seeks a dynamic Retail and Delivery Manager to scale operations, lead a high‑impact team, and ensure customer interactions reflect Rivian's brand values from initial engagement to vehicle delivery. You will oversee sales execution, logistics, and last‑mile delivery across your location.

The role requires 5+ years in field sales with leadership experience, a strong understanding of EVs, and the ability to travel up to 75%.

Qualifications

• 5+ years of experience in field sales; 2+ field leadership, preferably multi‑unit management
• Retail, sales, hospitality or similar fields highly preferred; experience in a direct‑to‑consumer business model and/or commission‑based sales organization a plus
• Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations
• Bachelor’s degree or equivalent relevant working experience
• Ability to travel up to 75% based on business needs

Responsibilities

• Ensure that the customer experience is best‑in‑class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company‑wide strategic objectives while driving individual location and employee performance
• Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff
• Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses
• Collaborate cross‑functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion
• Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L
• Enforce high fidelity in document execution to prevent errors and safeguard revenue
• Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Take on additional projects, duties and assignments as required and/or by request from the leadership

Skills

Field sales

Leadership

English proficiency

Customer focus

Analytical skills

Education

Bachelor's degree

Tools

POS software

CRM software

Confluence

Smartsheet

MS Office

Google Suite

Job description

Rivian in North Carolina seeks a dynamic Retail and Delivery Manager to scale operations, lead a high‑impact team, and ensure customer interactions reflect Rivian's brand values from initial engagement to vehicle delivery. You will oversee sales execution, logistics, and last‑mile delivery across your location.

The role requires 5+ years in field sales with leadership experience, a strong understanding of EVs, and the ability to travel up to 75%.