Retail Operations Leader – Assistant Store Lead

Alliance Consumer Growth, LLC; Reading (Berks County); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, and Life

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking an Assistant Store Leader to drive operational excellence and deliver exceptional customer service in a fast-paced store environment. You will partner with the Store Leader to ensure smooth back-of-house operations, inventory accuracy, and compelling product presentation.

You will coach the team, model brand standards, and use store data to achieve KPI goals while keeping a calm, accessible leadership presence during peak hours.

Qualifications

• 2-4 years of experience in a retail leadership or operations-focused role.
• We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
• You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store.
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence.

Responsibilities

• Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care.
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity.
• Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real time solutions.
• Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence.
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency.
• Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling Customer Obsessed behaviors.

Skills

Leadership

Inventory knowledge

Customer service

Communication

Problem solving

Adaptability

Tools

Inventory systems

Shipment handling

Job description

SKIMS is seeking an Assistant Store Leader to drive operational excellence and deliver exceptional customer service in a fast-paced store environment. You will partner with the Store Leader to ensure smooth back-of-house operations, inventory accuracy, and compelling product presentation.

You will coach the team, model brand standards, and use store data to achieve KPI goals while keeping a calm, accessible leadership presence during peak hours.