Store Leader: Elevate Team Growth & Customer Experience

Skims; Troy (MI); On-site; USD 105,000 - 113,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

401(k) plan

Generous employee discount

Flexible vacation time

Health, Dental, Vision, Life insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Store Leader to grow and develop a high-performing team, delivering exceptional service and store performance. You’ll coach in real time, hire and develop talent, and drive operational excellence to elevate the customer experience in a fast-paced retail environment.

You will lead a strong floor presence, manage P&L and inventory, and partner with HQ to align strategies. This role demands a dynamic leader with a people-first mindset and a passion for SKIMS product.

Qualifications

• 4+ years of leadership experience.
• Proven track record of hiring, leading, and developing effective store teams.
• Strong written and verbal communication skills.
• Ability to work closely and effectively with others.
• Deep understanding of customer service principles.
• Strong problem-solving abilities.
• Strong operational and organizational skills.
• Strong visual merchandising skills.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift.
• Does not want to be an influencer.
• Full Time Availability Requirements: Open Availability; evenings, weekends, holidays, and overtime as needed.

Responsibilities

• Lead with a Customer Obsessed mindset, ensuring that every Team Member is focused on creating a welcoming, inclusive, and personalized experience for each guest.
• Deliver elevated service at speed by coaching your team in real time, guiding high volume moments without losing authenticity.
• Educate and coach Team Members on SKIMS story and product knowledge.
• Manage daily operations, drive visual execution, and ensure store standards, replenishment, and merchandising are on point.
• Own key business metrics including P&L, payroll, inventory, and productivity.
• Lead through the lens of impact with data-driven decision making.
• Recruit, hire, onboard, and retain top talent; develop bench strength.
• Set tone for teamwork, energy, and resilience; communicate with clarity and accountability.
• Align daily actions to long-term business vision and collaborate with HQ.

Skills

Leadership

Hiring

Communication

Customer service

Problem solving

Operations

Visual merchandising

Team development

Coaching

Job description

SKIMS is seeking a Store Leader to grow and develop a high-performing team, delivering exceptional service and store performance. You’ll coach in real time, hire and develop talent, and drive operational excellence to elevate the customer experience in a fast-paced retail environment.

You will lead a strong floor presence, manage P&L and inventory, and partner with HQ to align strategies. This role demands a dynamic leader with a people-first mindset and a passion for SKIMS product.