Operations Supervisor (Job Coach) Chula Vista, CA, Deseret Industries

BYU Pathway; Chula Vista (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

BYU Pathway in California seeks a Store Associate Leadership to guide and mentor a team of store associates, including individuals facing barriers to employment. The role focuses on developing talent, coordinating vocational rehabilitation needs with Development Counseling Services, and ensuring operational excellence.

You will lead store operations, oversee openings and closures, drive customer satisfaction, and partner with public-facing teams to deliver strong sales and service.

Qualifications

• Experience leading store teams.
• Ability to mentor individuals with barriers to employment.
• Strong customer service and communication skills.
• Experience in staff training and coaching.
• Knowledge of store operations and performance management.

Responsibilities

• Lead training and development of store associates.
• Oversee store openings and closures.
• Manage staff performance and development plans.
• Engage with customers to ensure satisfaction and service quality.
• Coordinate with Development Counseling Services on vocational needs.

Skills

Leadership

Staff Development

Mentoring

Customer Service

Communication

Job description

Store Associate Leadership

This role serves to lead, manage, and mentor store associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Retail Operations leads the critical functions of developing store associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by store associate outplacement, staffing, and maintaining operational excellence.

Store Operations

The Supervisor, Retail Operations leads operation functions training and development of store associates, store openings and closures, and performance management. Interfaces with public to drive customer satisfaction, sales, and lead successful interaction with store associates and customers.