Retail Operations Lead: Inventory & Service Excellence

rag & bone, Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits

401k

Paid Parental Leave

Job summary

rag & bone is seeking an Operations Supervisor to oversee daily store operations, ensuring a seamless customer experience and adherence to company policies. You will partner with Store Management to drive brand representation, inventory accuracy, and efficient back-of-house workflows.

Responsibilities include supervising stock management, assisting with POS, repairs and alterations processes, and leading the Sales Support team to meet store goals while maintaining brand standards.

Qualifications

• 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.

Responsibilities

• Partner with Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Supervise inventory and stock management.
• Maximize storage and capacity across product and supply categories.
• Investigate and rectify inventory discrepancies.
• Reduce inventory shrink and improve accuracy across receiving, transfers, RTV, sales, and cycle counts.
• Coordinate timely communication for store maintenance issues.
• Serve as store expert in core operational systems and assist IT.
• Support sales team with POS, repairs, dry-cleaning, and alterations.
• Understand BOH/FOH IT systems including POS transactions.
• Lead Sales Support team in store initiatives.
• Provide training to direct reports and peers.
• Resolve customer service issues with store management.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Ensure brand mission is lived in the store.
• Maintain knowledge of policies and procedures.
• Act within rag & bone core values.
• Identify opportunities to deliver best-in-class service through product knowledge and ownership.
• Contribute to a positive, professional store atmosphere.

Job description

rag & bone is seeking an Operations Supervisor to oversee daily store operations, ensuring a seamless customer experience and adherence to company policies. You will partner with Store Management to drive brand representation, inventory accuracy, and efficient back-of-house workflows.

Responsibilities include supervising stock management, assisting with POS, repairs and alterations processes, and leading the Sales Support team to meet store goals while maintaining brand standards.