Retail Sales & Operations Support — Inventory & Service

rag & bone; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Job summary

rag & bone is seeking a Sales Support Associate in New York to assist back-of-house and front-of-house operations, including unpacking/packing shipments, organizing the stock room, answering phones, and supporting a smooth product flow with top-tier customer service.

You will also help with inventory tasks, POS-related duties, and collaboration with store teams to maintain brand standards and a high-quality shopping experience.

Qualifications

• The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service
• Be a Good Human - Be original, be authentic
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive
• Make S**t Happen

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service
• Assist with inventory and stock management
• Ensure maximization of storage and capacity in all product and supply categories
• Assist with the investigation and rectification of inventory discrepancies
• Contribute to a low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Meet store and metric goals
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere

Skills

Retail experience

Customer service

Inventory management

Job description

rag & bone is seeking a Sales Support Associate in New York to assist back-of-house and front-of-house operations, including unpacking/packing shipments, organizing the stock room, answering phones, and supporting a smooth product flow with top-tier customer service.

You will also help with inventory tasks, POS-related duties, and collaboration with store teams to maintain brand standards and a high-quality shopping experience.