Retail Operations Leader — Inventory & Service

rag & bone; West Hollywood (CA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Wellness benefits

Medical, dental, vision and ancillary

401k

Job summary

rag & bone is seeking an Operations Supervisor to maintain store functions and ensure a seamless customer experience in West Hollywood, CA. The role supports policy adherence and company initiatives while driving efficient store operations.

The position requires 2–4 years in retail stock/logistics/operations, strong inventory control, and data-driven decision-making. A flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.
• Strong background in inventory management, shrink reduction, and operational execution.
• Ability to analyze business reports and make data-driven decisions.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Supervise with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Manage investigation and rectification of inventory discrepancies.
• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Ensure timely and consistent communication and follow up for all store maintenance issues.
• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team.
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have proper understanding of BOH/FOH IT systems, including POS transaction.
• Lead Sales Support team execution of store initiatives.
• Provide training and direction to direct reports, peers, and management.
• Partner with store management to resolve customer service issues.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Maintain a knowledge and understanding of all policies and procedures.
• Consistently act within the core values of rag & bone.
• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Skills

Inventory management

Shrink reduction

Operational execution

Data-driven decisions

Flexible schedule

Job description

rag & bone is seeking an Operations Supervisor to maintain store functions and ensure a seamless customer experience in West Hollywood, CA. The role supports policy adherence and company initiatives while driving efficient store operations.

The position requires 2–4 years in retail stock/logistics/operations, strong inventory control, and data-driven decision-making. A flexible schedule including nights, weekends, and holidays is expected.