Retail Operations Lead: Inventory & Customer Experience

ragbone; New York (NY); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary

Wellness benefits

401k

Paid Parental Leave

Job summary

rag & bone is seeking an Operations Supervisor in New York to maintain smooth store operations and support management initiatives. You will partner with leadership to optimize inventory, deliver strong customer service, and troubleshoot store systems.

The role requires 2–4 years in retail stock, logistics, or back of house management, and includes leadership duties, training, and collaboration with the IT team. This is a full‑time position in a flagship store with competitive benefits.

Qualifications

• 2-4 years of prior work experience in a retail stock, logistics, operations, or back of house management position.

Responsibilities

• Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Supervise with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Manage investigation and rectification of inventory discrepancies.
• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Ensure timely and consistent communication and follow up for all store maintenance issues.
• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team.
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have proper understanding of BOH/FOH IT systems, including POS transaction.
• Lead Sales Support team execution of store initiatives.
• Provide training and direction to direct reports, peers, and management.
• Partner with store management to resolve customer service issues.
• Manage customer repairs, dry-cleaning, and alterations programs.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Maintain a knowledge and understanding of all policies and procedures.
• Consistently act within the core values of rag & bone.
• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Skills

Inventory management

Staff training

Customer service

Leadership

POS systems

Tools

POS system

Retail IT systems

Job description

rag & bone is seeking an Operations Supervisor in New York to maintain smooth store operations and support management initiatives. You will partner with leadership to optimize inventory, deliver strong customer service, and troubleshoot store systems.

The role requires 2–4 years in retail stock, logistics, or back of house management, and includes leadership duties, training, and collaboration with the IT team. This is a full‑time position in a flagship store with competitive benefits.