Retail Operations Lead: Fan Experience & Inventory

Fanatics Commerce; Minneapolis (MN); On-site; USD 2,188,000 - 3,116,000; Full time

Job summary

Fanatics Commerce is seeking an Operations Lead for the Inventory Support Center in Minneapolis. The role focuses on delivering strong fan experiences through data-driven operations, home game shifts, and proactive stockroom management.

You will leverage OpSuite5.0, POS, and CAYAN to optimize inventory and sales, while coordinating with leadership and retail teams to meet targets and improve fan satisfaction.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Coach Retail Associates based on observed performance and knowledge of operational excellence.

Skills

Customer service

Communication

Teamwork

Flexible schedule

Physical stamina

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking an Operations Lead for the Inventory Support Center in Minneapolis. The role focuses on delivering strong fan experiences through data-driven operations, home game shifts, and proactive stockroom management.

You will leverage OpSuite5.0, POS, and CAYAN to optimize inventory and sales, while coordinating with leadership and retail teams to meet targets and improve fan satisfaction.