Retail Lead: Fan Experience & Store Ops Leader

Fanatics Commerce; Madison (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead for the University of Wisconsin Team Store in Madison. The role emphasizes Bold leadership, data-driven decision making, and expert execution of daily operations to deliver strong fan experiences.

You will lead front-line teams during home games and events, training staff, optimizing stock, and ensuring accuracy of inventory systems. The position requires flexibility and a passion for delivering exceptional service.

Qualifications

• Must be at least 18 years of age.
• Retail, customer service or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move; lift and move merchandise up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.
• Understand Fanatics Values and how they relate to the role.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Stamina/physical ability

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead for the University of Wisconsin Team Store in Madison. The role emphasizes Bold leadership, data-driven decision making, and expert execution of daily operations to deliver strong fan experiences.

You will lead front-line teams during home games and events, training staff, optimizing stock, and ensuring accuracy of inventory systems. The position requires flexibility and a passion for delivering exceptional service.