Retail Operations Lead: Fan Experience & Growth

Fanatics; Minneapolis (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and operational excellence. You will oversee daily store activities during home games and events, leveraging data and systems like OpSuite5.0 and POS to ensure stock availability and accurate transactions.

You will train and coach Retail Associates, collaborate with leadership on revenue targets, and embody Fanatics values.

Qualifications

• Must be at least 18 years of age.
• Retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Perform ‘Manager on Duty responsibilities’ as needed

Skills

Customer service

Retail operations

Communication

Teamwork

Flexibility

Attendance

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and operational excellence. You will oversee daily store activities during home games and events, leveraging data and systems like OpSuite5.0 and POS to ensure stock availability and accurate transactions.

You will train and coach Retail Associates, collaborate with leadership on revenue targets, and embody Fanatics values.