Retail Lead - Fan Experience & Operations

Fanatics

Nashville (TN)

On-site

USD 42,000 - 52,000

Full time

14 days+

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Job summary

Fanatics is seeking a Retail Lead to drive business and fan impact through bold leadership and execution excellence. The role emphasizes data, automation, and AI-enabled insights, with home game shifts as a core responsibility—from pre-game to post-game operations.

Responsibilities include driving sales through daily operations, supporting stockroom needs, and collaborating with leadership on targets. You will train and coach Retail Associates to deliver an exemplary fan experience, embody

Qualifications

Must be at least 18 years of age.
Previous retail, customer service, or hospitality experience preferred.
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
Reliable attendance and punctuality.
Strong communication, interpersonal, and teamwork skills.
Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

Drive sales results through consistent execution of daily operations.
Support back of house operations; maintain stockroom organization.
Collaborate with Leadership on decisions including revenue targets, per cap, and UPT.
Work with Retail Associates to ensure an exemplary fan experience.
Provide training and assistance to Retail Associates as required.
Coach Retail Associates based on observed job performance and knowledge of operational excellence.