Retail Lead: Fan Experience & Operations Leader

Fanatics; Chapel Hill (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive daily operations and fan experiences at home games and events. You will leverage data-driven insights, coordinate with store leadership, and ensure high standards of service and stock management.

The role requires flexibility for evenings, weekends, and events, and emphasizes leadership, teamwork, and a passion for sports. Join a fast-paced environment committed to exemplary fan experiences.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Work with Leadership to meet revenue targets, per cap, and UPT.
• Collaborate with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates on performance and knowledge of operational excellence.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexible schedule

Attendance

Professional appearance

Physical stamina

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead to drive daily operations and fan experiences at home games and events. You will leverage data-driven insights, coordinate with store leadership, and ensure high standards of service and stock management.

The role requires flexibility for evenings, weekends, and events, and emphasizes leadership, teamwork, and a passion for sports. Join a fast-paced environment committed to exemplary fan experiences.