Retail Lead: Fan Experience & Operations Leader

Fanatics; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Fanatics Commerce in the United States seeks a Retail Lead to drive daily operations and deliver an exceptional fan experience, leveraging data, automation, and AI-enabled insights. Home game shifts are a core responsibility and may include pre-game, in-game, and post-game support.

You will lead Retail Associates, coach staff, ensure inventory accuracy with systems like OpSuite5.0, POS, and CAYAN, and collaborate with leadership to meet revenue targets on game days and events.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team on revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed performance and knowledge of operational excellence.
• Perform Manager on Duty responsibilities as needed.
• Identify opportunities to improve processes, products, or fan experiences.

Skills

Customer service

Teamwork

Communication

Reliability

Adaptability

Sales orientation

Education

High school diploma

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce in the United States seeks a Retail Lead to drive daily operations and deliver an exceptional fan experience, leveraging data, automation, and AI-enabled insights. Home game shifts are a core responsibility and may include pre-game, in-game, and post-game support.

You will lead Retail Associates, coach staff, ensure inventory accuracy with systems like OpSuite5.0, POS, and CAYAN, and collaborate with leadership to meet revenue targets on game days and events.