Retail Lead: Fan Experience & Store Ops Leader

Fanatics; Indianapolis (IN); On-site; USD 42,000 - 72,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive sales through daily operations and exceptional fan service. You will oversee back-of-house tasks, manage stockroom organization, and apply knowledge of OpSuite5.0, POS, and CAYAN to optimize store performance.

In this role, you will partner with leadership on targets, train and mentor Retail Associates, and embody Fanatics' bold, fan-centric culture in a fast-paced, event-driven environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership on revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on performance and knowledge of operational excellence.
• Understands Fanatics Values and how they relate to their role.
• Perform 'Manager on Duty' responsibilities as needed.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexible schedule

Attendance

Physical stamina

Professional appearance

Education

High school diploma

Job description

Fanatics is seeking a Retail Lead to drive sales through daily operations and exceptional fan service. You will oversee back-of-house tasks, manage stockroom organization, and apply knowledge of OpSuite5.0, POS, and CAYAN to optimize store performance.

In this role, you will partner with leadership on targets, train and mentor Retail Associates, and embody Fanatics' bold, fan-centric culture in a fast-paced, event-driven environment.