Retail Lead: Fan Experience & Operations Innovator

Fanatics; Miami (FL); On-site; USD 36,000 - 55,000; Full time

Job summary

Fanatics leads the global licensed sports merchandise market, operating a vertical platform and managing fan experiences across digital, in-venue, and retail channels. The Retail Lead role drives business impact through bold leadership, data-driven insights, and operational excellence during home games and events.

You will execute daily operations to boost sales, oversee stockroom organization, and apply knowledge of OpSuite5.0, POS, and CAYAN.

Qualifications

• Must be at least 18 years of age.
• Retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, and events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.

Skills

Strong communication

Teamwork

Customer service experience

Flexibility

Reliability

Education

High school diploma or equivalent

Job description

Fanatics leads the global licensed sports merchandise market, operating a vertical platform and managing fan experiences across digital, in-venue, and retail channels. The Retail Lead role drives business impact through bold leadership, data-driven insights, and operational excellence during home games and events.

You will execute daily operations to boost sales, oversee stockroom organization, and apply knowledge of OpSuite5.0, POS, and CAYAN.