Retail Operations Lead: Fan Experience & Flexible Schedule

Fanatics; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead who will drive business and fan impact through bold leadership and execution excellence. This role leverages data, automation, and AI-enabled insights; home game shifts may include pre-game, in-game, and post-game support.

You will lead daily operations to grow sales, train Retail Associates, ensure an exemplary fan experience, and partner with leadership on revenue targets, per cap, and UPT.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.
• High school diploma or equivalent experience preferred.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.

Education

High school diploma or equivalent experience preferred

Job description

Fanatics Commerce is seeking a Retail Lead who will drive business and fan impact through bold leadership and execution excellence. This role leverages data, automation, and AI-enabled insights; home game shifts may include pre-game, in-game, and post-game support.

You will lead daily operations to grow sales, train Retail Associates, ensure an exemplary fan experience, and partner with leadership on revenue targets, per cap, and UPT.