Retail Lead: Fan Experience & Operations Champion

Fanatics Inc; Nashville, Northern (TN, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Fanatics Inc. seeks a Retail Lead to drive daily operations, optimize stockroom and guest experiences, and leverage AI-enabled insights to grow sales. The role emphasizes collaboration with leadership on targets and working with Retail Associates to deliver an exemplary fan experience.

The position requires flexibility for evenings, weekends, home games, and events, with a focus on operational excellence and adapting quickly in a high-growth environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back-of-house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates on performance and knowledge of operational excellence.
• Perform Manager on Duty responsibilities as needed.
• Apply AI and technology to improve efficiency, quality, and outcomes.

Skills

Communication skills

Teamwork

Reliability

Flexibility

Customer service

Retail operations

Stamina

Education

High school diploma

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Inc. seeks a Retail Lead to drive daily operations, optimize stockroom and guest experiences, and leverage AI-enabled insights to grow sales. The role emphasizes collaboration with leadership on targets and working with Retail Associates to deliver an exemplary fan experience.

The position requires flexibility for evenings, weekends, home games, and events, with a focus on operational excellence and adapting quickly in a high-growth environment.