Retail Lead: Game-Day Ops & Fan Experience

Fanatics; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Fanatics is seeking a Retail Lead to deliver business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights, with home game shifts potentially included in your duties to support pre-game, in-game, and post-game operations.

Success is measured by delivering results through bold capabilities and measurable outcomes, while ensuring an exemplary fan experience across daily operations and events.

Qualifications

• Must be at least 18 years of age.
• Retail, customer service or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, and events.
• Reliable attendance and punctuality.

Responsibilities

• Drive sales through consistent daily operations.
• Support back-of-house operations and stockroom organization.
• Operate retail systems including OpSuite5.0, POS, and CAYAN.
• Collaborate with Leadership on revenue targets and fan experience.

Skills

Customer service

Communication

Teamwork

Punctuality

Flexibility

Education

High school diploma or equivalent experience

Job description

Fanatics is seeking a Retail Lead to deliver business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights, with home game shifts potentially included in your duties to support pre-game, in-game, and post-game operations.

Success is measured by delivering results through bold capabilities and measurable outcomes, while ensuring an exemplary fan experience across daily operations and events.