Retail Lead: Fan Experience & Operations

Fanatics; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive daily operations and deliver a top-tier fan experience across shifts including game days. You will partner with leadership to set expectations, train staff, and uphold service and operational standards in a fast-paced environment.

The role emphasizes hands-on leadership, strong communication, and a relentless focus on customer satisfaction while supporting back-of-house and inventory processes.

Qualifications

• Experience in retail, customer service, or hospitality is preferred.
• Ability to work evenings, weekends, holidays, and events.
• Maintain a professional appearance and strong teamwork.

Responsibilities

• Drive sales through consistent execution of daily operations.
• Support back-of-house and stockroom organization.
• Operate with precision on retail systems and cash handling.
• Collaborate with leadership to meet targets and guest experience goals.

Skills

Retail experience

Customer service

Hospitality background

Flex scheduling

Education

High school diploma or equivalent

Job description

Fanatics is seeking a Retail Lead to drive daily operations and deliver a top-tier fan experience across shifts including game days. You will partner with leadership to set expectations, train staff, and uphold service and operational standards in a fast-paced environment.

The role emphasizes hands-on leadership, strong communication, and a relentless focus on customer satisfaction while supporting back-of-house and inventory processes.