Retail Lead: Fan Experience & Operations Champion

Fanatics Collectibles; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Fanatics Collectibles is seeking a Retail Lead to drive daily operations, optimize in-game and post-game fan experiences, and lead a team of Retail Associates. You will use data, automation, and retail systems to ensure smooth stockroom management and exceptional guest service across events and home games.

In this role, you will train and coach staff, collaborate with leadership on targets, and act as Manager on Duty when needed, all while upholding Fanatics values in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Retail, customer service, or hospitality experience preferred.
• Flexible schedule including evenings, weekends, holidays, home games.
• Reliable attendance and punctuality.
• Strong communication and teamwork skills.
• Ability to stand, walk, bend, and move, lifting up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales through consistent daily operations execution.
• Support back-of-house and stockroom organization.
• Operate retail systems: OpSuite5.0, POS, CAYAN.
• Collaborate with leadership on targets and UPT.
• Ensure exemplary fan experience with associates.
• Set clear expectations and mentor Retail Associates.
• Provide training and guidance to staff.
• Perform Manager on Duty duties as needed.
• Identify opportunities to improve processes for fan experience.
• Partner cross-functionally to achieve goals.

Skills

Customer service

Team leadership

Inventory management

Retail operations

Data-driven decisions

Education

High school diploma

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Collectibles is seeking a Retail Lead to drive daily operations, optimize in-game and post-game fan experiences, and lead a team of Retail Associates. You will use data, automation, and retail systems to ensure smooth stockroom management and exceptional guest service across events and home games.

In this role, you will train and coach staff, collaborate with leadership on targets, and act as Manager on Duty when needed, all while upholding Fanatics values in a fast-paced environment.