Retail Operations & Customer Experience Pro

CarMax; Santa Rosa (CA); On-site; USD 52,296,000 - 139,259,000; Full time

Job summary

CarMax Santa Rosa is hiring a Business Operations Associate to support store operations, ensuring accurate processing of sales, auctions, and appraisals with a strong focus on customer service and attention to detail.

You will handle cash management, audit critical paperwork, coordinate with multiple departments, and train new associates, maintaining CarMax’s standards of transparency and integrity in every transaction.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Communication

Confidentiality

Flexible schedule

Customer service

Physical ability

Tools

Microsoft Office

Job description

CarMax Santa Rosa is hiring a Business Operations Associate to support store operations, ensuring accurate processing of sales, auctions, and appraisals with a strong focus on customer service and attention to detail.

You will handle cash management, audit critical paperwork, coordinate with multiple departments, and train new associates, maintaining CarMax’s standards of transparency and integrity in every transaction.