Store Operations & Customer Care Associate

CarMax Business Services; Columbus (GA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holiday

Job summary

CarMax is seeking a Business Operations Associate to support store operations by handling sales, auctions, and appraisals with accuracy and friendly service. You will process paperwork, assist customers, and coordinate across departments.

This role emphasizes attention to detail, data entry, and adherence to EH&S guidelines while maintaining confidentiality and integrity in a fast-paced environment.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Data entry

Organizational skills

Microsoft Office

Verbal communication

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate to support store operations by handling sales, auctions, and appraisals with accuracy and friendly service. You will process paperwork, assist customers, and coordinate across departments.

This role emphasizes attention to detail, data entry, and adherence to EH&S guidelines while maintaining confidentiality and integrity in a fast-paced environment.