Store Operations & Customer Experience Associate

CarMax; Sacramento (CA); On-site; USD 23,970 - 50,833; Part time

Job summary

CarMax in Sacramento, California, is seeking a Business Operations Associate to support store operations through exceptional customer service and accurate processing of sales and appraisals. This role emphasizes strong organizational abilities and multitasking skills in a fast-paced environment.

The successful candidate will manage cash tasks, audit paperwork, and guide customers through necessary processes while upholding CarMax’s commitment to transparency and integrity. A flexible schedule is required, including nights and weekends.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline‑driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements.

Skills

Customer service skills

Attention to detail

Organizational skills

Microsoft Office proficiency

Effective communication

Multitasking abilities

Job description

CarMax in Sacramento, California, is seeking a Business Operations Associate to support store operations through exceptional customer service and accurate processing of sales and appraisals. This role emphasizes strong organizational abilities and multitasking skills in a fast-paced environment.

The successful candidate will manage cash tasks, audit paperwork, and guide customers through necessary processes while upholding CarMax’s commitment to transparency and integrity. A flexible schedule is required, including nights and weekends.