Retail Operations Specialist: Customer Experience & Compliance

CarMax Business Services; San Diego (CA); On-site; USD 24,466 - 38,572; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Paid holidays

Job summary

CarMax Business Services in San Diego seeks a Business Operations Associate to ensure smooth store operations. This role requires strong customer service, attention to detail, and the ability to perform cash management and clerical tasks efficiently.

Join a team dedicated to transparency and integrity in car sales. As a Business Operations Associate, you will process documentation vital to retail and wholesale sales, manage auction transactions, and mentor new staff, all within a supportive environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills.

Responsibilities

• Deliver outstanding customer service by guiding customers through paperwork.
• Process and audit paperwork for sales and documentation.
• Manage auction and appraisal transactions accurately.
• Handle cash management tasks and maintain security protocols.
• Train and mentor new associates and assist store operations.
• Perform clerical duties while maintaining accuracy.
• Follow Environmental, Health and Safety (EHS) requirements.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Verbal communication

Written communication

Microsoft Office proficiency

Job description

CarMax Business Services in San Diego seeks a Business Operations Associate to ensure smooth store operations. This role requires strong customer service, attention to detail, and the ability to perform cash management and clerical tasks efficiently.

Join a team dedicated to transparency and integrity in car sales. As a Business Operations Associate, you will process documentation vital to retail and wholesale sales, manage auction transactions, and mentor new staff, all within a supportive environment.