Operations & Paperwork Specialist

CarMax Business Services; Virginia (MN); On-site; USD 21,352 - 32,098; Full time

Benefits offered by this job

Sick time per state law

Vacation 8-40 hours/year

Floating holiday time

Job summary

CarMax is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with accuracy and a strong focus on customer service.

You will handle cash, audit critical paperwork, and communicate clearly with customers and internal teams while maintaining CarMax’s standards of transparency and integrity. Train and mentor new associates and assist multiple departments to balance workload in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Attention to detail

Organizational skills

Data entry

Verbal and written communication

Physical ability to lift up to 20 lbs

Confidentiality and integrity

Flexibility with schedule

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with accuracy and a strong focus on customer service.

You will handle cash, audit critical paperwork, and communicate clearly with customers and internal teams while maintaining CarMax’s standards of transparency and integrity. Train and mentor new associates and assist multiple departments to balance workload in a fast-paced environment.