Business Operations Specialist

CarMax Business Services; Virginia, Northern (IL, KY); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Paid sick leave

Vacation and holidays

Job summary

CarMax is seeking a Business Operations Associate to be the backbone of our store operations, handling sales, auctions, and appraisals. You will ensure accurate processing of paperwork, while delivering exceptional customer service and maintaining compliance.

In this role you will manage cash, audit critical documents, train new associates, and support multiple departments in a fast-paced environment. CarMax emphasizes transparency, integrity, and teamwork across all stores nationwide.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills for deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data accuracy

Organizational skills

MS Office

Communication

Physical ability

Confidentiality

Flexible scheduling

Tools

Data entry systems

PC skills

Job description

CarMax is seeking a Business Operations Associate to be the backbone of our store operations, handling sales, auctions, and appraisals. You will ensure accurate processing of paperwork, while delivering exceptional customer service and maintaining compliance.

In this role you will manage cash, audit critical documents, train new associates, and support multiple departments in a fast-paced environment. CarMax emphasizes transparency, integrity, and teamwork across all stores nationwide.