Operations & Customer Experience Specialist

CarMax Business Services; Santa Rosa (CA); On-site; USD 25,099 - 66,951; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax Business Services in Santa Rosa is looking for a Business Operations Associate to support store operations and customer service. This includes handling cash management, auditing paperwork, and training new associates.

The role demands strong organizational skills and the ability to work under pressure. Ideal candidates will have proficiency in Microsoft Office and excellent communication skills. CarMax is committed to transparency and integrity in business practices.

Qualifications

• Ability to read, interpret, and record data accurately for compliance.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers and answering questions.
• Process and audit paperwork for sales and documentation.
• Manage auction and appraisal transactions, ensuring accurate titles and funding.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Effective communication

Tools

Microsoft Office

Job description

CarMax Business Services in Santa Rosa is looking for a Business Operations Associate to support store operations and customer service. This includes handling cash management, auditing paperwork, and training new associates.

The role demands strong organizational skills and the ability to work under pressure. Ideal candidates will have proficiency in Microsoft Office and excellent communication skills. CarMax is committed to transparency and integrity in business practices.