Retail Operations Associate - Fast-Paced Customer Experience

JCPenney; Grand Rapids (MI); On-site; USD 18,942 - 23,680; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation/holidays

Store discount

Job summary

JCPenney in Grand Rapids is looking for an Operations Associate to deliver an outstanding customer experience by performing store operations. This is an early morning role requiring teamwork to complete tasks before opening.

You will assist customers at a fast pace, help with pricing and signage, and replenish stock while supporting Omnichannel initiatives. The role emphasizes merchandising standards and ongoing learning in a dynamic retail environment.

Qualifications

• 1–2 years of retail experience.
• Excellent customer service and communication skills.
• Ability to operate at a fast pace and work pre-opening hours.
• Willingness to learn and follow company processes.

Responsibilities

• Provide exceptional customer service by assisting shoppers.
• Execute pricing and signage quickly and accurately.
• Replenish and restock merchandise, ensuring availability.
• Receive and unload merchandise with teammates.
• Maintain safe, clean, and organized backroom standards.
• Support Omnichannel initiatives (Buy Online Pickup in Store, Ship from Store, etc.).
• Implement merchandising strategies to maintain store standards.
• Learn and apply new processes from peers and training materials.

Skills

Results

Ownership

Intensity

Retail experience

Job description

JCPenney in Grand Rapids is looking for an Operations Associate to deliver an outstanding customer experience by performing store operations. This is an early morning role requiring teamwork to complete tasks before opening.

You will assist customers at a fast pace, help with pricing and signage, and replenish stock while supporting Omnichannel initiatives. The role emphasizes merchandising standards and ongoing learning in a dynamic retail environment.