Retail Operations Associate: Customer Experience & Merchandising

JCPenney; Wyoming (OH); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking an Operations Associate to deliver an outstanding customer experience by performing essential in-store operations. This early morning role involves collaborating with a team to complete tasks before opening, including stocking, merchandising, and supporting omnichannel services.

You will engage customers, assist with questions, and ensure pricing and signage accuracy while maintaining backroom standards and a clean, organized store environment.

Qualifications

• 1-2 years retail experience
• Customer service skills
• Ability to work in a fast-paced environment
• Teamwork and communication

Responsibilities

• Provide customer service and assist customers with inquiries
• Execute pricing and signing across the store accurately and quickly
• Replenish and restock merchandise to ensure availability of styles and sizes
• Receive and unload merchandise and maintain backroom organization
• Contribute to omnichannel initiatives (Buy Online Pickup in Store, Ship from Store, Returns)
• Implement merchandising plans and maintain store standards

Job description

JCPenney is seeking an Operations Associate to deliver an outstanding customer experience by performing essential in-store operations. This early morning role involves collaborating with a team to complete tasks before opening, including stocking, merchandising, and supporting omnichannel services.

You will engage customers, assist with questions, and ensure pricing and signage accuracy while maintaining backroom standards and a clean, organized store environment.