Retail Operations Associate: Customer-Driven & Merchandising

JCPenney; Wareham (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Associate discount

Paid holidays

Job summary

JCPenney is seeking an Operations Associate to enhance the customer experience through in-store operations. This early-morning role involves stocking, pricing, and assisting customers before the store opens.

You will work with a team to unload merchandise, maintain backroom standards, and support omnichannel initiatives like Buy Online Pickup in Store and ship-from-store. Prior retail experience is preferred, with a strong emphasis on teamwork and efficiency.

Qualifications

• 1–2 years of retail experience.
• Customer service oriented and able to work in a fast-paced store.

Responsibilities

• Provide customer service and assist customers.
• Execute pricing and signing across store.
• Replenish and restock merchandise on the floor.
• Receive and unload merchandise from trucks.
• Maintain backroom standards and organization.
• Support omnichannel efforts (BOPIS, Ship from Store, returns).
• Implement merchandising plans and maintain standards.
• Participate in a learning environment.

Skills

Retail experience

Customer service

Job description

JCPenney is seeking an Operations Associate to enhance the customer experience through in-store operations. This early-morning role involves stocking, pricing, and assisting customers before the store opens.

You will work with a team to unload merchandise, maintain backroom standards, and support omnichannel initiatives like Buy Online Pickup in Store and ship-from-store. Prior retail experience is preferred, with a strong emphasis on teamwork and efficiency.