Retail Operations Associate (Omnichannel Focus)

JCPenney; Taylor (MI); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Store discount

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney is seeking an Operations Associate to deliver an outstanding customer experience through fast-paced in-store operations. This early-morning role supports the team with price updates, restocking, backroom organization and omnichannel tasks to ensure store readiness before opening.

The position emphasizes strong customer service, teamwork, and safety, with opportunities to learn merchandising and operational processes across departments.

Qualifications

• 1–2 years retail experience.
• Early-morning shift availability.
• Ability to work in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Customer Service – assist customers and engage with them around the store.
• Execute pricing and signing – update prices and signs quickly and accurately.
• Replenish and restock merchandise to ensure availability.
• Receive and unload merchandise and prepare it in the backroom.
• Maintain backroom standards for safety and organization.
• Support Omnichannel initiatives (BOPIS, Ship from Store, returns).
• Assist with merchandising placement to meet brand standards.
• Participate in ongoing training on merchandise, shrink, safety and productivity.

Skills

Customer service

Retail experience

Teamwork

Communication

Job description

JCPenney is seeking an Operations Associate to deliver an outstanding customer experience through fast-paced in-store operations. This early-morning role supports the team with price updates, restocking, backroom organization and omnichannel tasks to ensure store readiness before opening.

The position emphasizes strong customer service, teamwork, and safety, with opportunities to learn merchandising and operational processes across departments.