Retail Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Honolulu (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation benefit

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in learning technology solutions and service plans in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while developing skills in digital tools and customer service. The role emphasizes customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in learning technology solutions and service plans in a fast-paced retail setting.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while developing skills in digital tools and customer service. The role emphasizes customer satisfaction, proficiency in product knowledge, and effective use of digital resources.