Mobile Tech & Service Advisor

T-Mobile; South Carolina; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Job summary

T-Mobile USA is seeking a Retail Associate to support customer interactions and technology needs in a fast-paced store environment. Build product knowledge, demonstrate network solutions, and assist customers throughout their shopping journey.

This role emphasizes customer service, digital tool usage, and teamwork. Training is provided, with clear paths for growth and strong emphasis on satisfaction, loyalty, and Total Rewards.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Retail Associate to support customer interactions and technology needs in a fast-paced store environment. Build product knowledge, demonstrate network solutions, and assist customers throughout their shopping journey.

This role emphasizes customer service, digital tool usage, and teamwork. Training is provided, with clear paths for growth and strong emphasis on satisfaction, loyalty, and Total Rewards.