Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Kenner (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment. You will help customers understand technology, explain service plans, and provide personalized solutions while leveraging digital tools to showcase coverage and features.

The role emphasizes training, product knowledge growth, and collaboration with store teams to deliver an exceptional shopping experience and build long-term customer relationships.

Qualifications

• Change agility is required.
• Strong communication skills.
• Problem-solving for customer issues.
• Customer service experience or aptitude.
• Ability to engage and connect with customers.
• Ability to multitask in a busy environment.
• Proven sales capability.
• Team-oriented mindset.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment. You will help customers understand technology, explain service plans, and provide personalized solutions while leveraging digital tools to showcase coverage and features.

The role emphasizes training, product knowledge growth, and collaboration with store teams to deliver an exceptional shopping experience and build long-term customer relationships.