Mobile Tech & Service Advisor

T-Mobile; Tennessee; Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Stock grants

Employee stock purchase plan

Parental leave

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers, demonstrate technology, and support their shopping journey in a fast-paced retail setting.

You will learn product knowledge, use digital tools, and collaborate with teammates to deliver personalized solutions, with on‑the‑job training and progression toward Mobile Expert.

The role offers competitive pay, benefits, stock opportunities, and opportunities to grow within a people‑focused, inclusive culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers, demonstrate technology, and support their shopping journey in a fast-paced retail setting.

You will learn product knowledge, use digital tools, and collaborate with teammates to deliver personalized solutions, with on‑the‑job training and progression toward Mobile Expert.

The role offers competitive pay, benefits, stock opportunities, and opportunities to grow within a people‑focused, inclusive culture.