Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Augusta (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Training and development

Job summary

T-Mobile USA, Inc. is hiring for a retail-focused role that engages customers, demonstrates technology and service options, and guides shoppers through a fast-paced environment. You will build product knowledge, use digital tools, and support customers with personalized solutions.

The position emphasizes customer satisfaction, product knowledge proficiency, and strong teamwork. Training is provided, with opportunities for advancement and participation in company benefits and incentives.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a retail-focused role that engages customers, demonstrates technology and service options, and guides shoppers through a fast-paced environment. You will build product knowledge, use digital tools, and support customers with personalized solutions.

The position emphasizes customer satisfaction, product knowledge proficiency, and strong teamwork. Training is provided, with opportunities for advancement and participation in company benefits and incentives.