Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Amarillo (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) and stock grants

Paid time off and holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers in a fast-paced retail setting, explain plans, devices, and services, and guide them through the shopping journey.

You will build product knowledge, use digital tools, and complete training to stay current with network and device innovations. Eligible employees receive comprehensive benefits, on-the-job training pay, and opportunities for stock grants.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers in a fast-paced retail setting, explain plans, devices, and services, and guide them through the shopping journey.

You will build product knowledge, use digital tools, and complete training to stay current with network and device innovations. Eligible employees receive comprehensive benefits, on-the-job training pay, and opportunities for stock grants.