Mobile Tech & Service Advisor

T-Mobile; Wapakoneta (OH); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee stock purchase plan

Bonus / incentive opportunities

Health benefits

Career growth

Parental leave

Job summary

T-Mobile is hiring for a Retail Mobile Associate to help customers with technology needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their experience, using digital tools for education and service plan recommendations.

We offer a total rewards approach with competitive pay, stock grants, 401(k), and accessible money coaching. Training is provided, with opportunities for growth and advancement within the company.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Available for full-time work in a retail setting
• Willingness to learn and use digital tools to assist customers

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Mobile Associate to help customers with technology needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their experience, using digital tools for education and service plan recommendations.

We offer a total rewards approach with competitive pay, stock grants, 401(k), and accessible money coaching. Training is provided, with opportunities for growth and advancement within the company.