Retail Mobile Tech Expert

T-Mobile US Inc.; Moline (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) matching program

Paid time off

Up to 12 paid holidays

Parental and family leave

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with expert product knowledge.

Training will enhance your retail processes and wireless tech capabilities, contributing to customer satisfaction and loyalty. You’ll collaborate across channels, manage multiple tasks, and help drive the store's success while upholding T-Mobile's

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Must be at least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey with expert product knowledge.

Training will enhance your retail processes and wireless tech capabilities, contributing to customer satisfaction and loyalty. You’ll collaborate across channels, manage multiple tasks, and help drive the store's success while upholding T-Mobile's