Mobile Retail Expert

T-MOBILE USA, Inc.; West Columbia (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Medical, dental, and vision insurance

Tuition assistance

Stock incentives

Job summary

T-Mobile USA, Inc. is seeking an associate to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes customer satisfaction, effective product knowledge, and the use of digital resources to enhance the shopping

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking an associate to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes customer satisfaction, effective product knowledge, and the use of digital resources to enhance the shopping