Mobile Retail Specialist – Tech & Service Expert

T-MOBILE USA, Inc.; Mesquite (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engaging customers and guiding their technology and service choices in a fast-paced environment.

You’ll build product knowledge, demonstrate solutions, and help customers throughout their shopping journey. You’ll train on retail processes, work with digital tools, collaborate across channels, and contribute to a great customer experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Multitasking

Change agility

Engaging people

Education

High School Diploma/GED

6 months of customer service/sales experience (preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engaging customers and guiding their technology and service choices in a fast-paced environment.

You’ll build product knowledge, demonstrate solutions, and help customers throughout their shopping journey. You’ll train on retail processes, work with digital tools, collaborate across channels, and contribute to a great customer experience.