Mobile Expert: Tech Sales & Customer Experience

T-MOBILE USA, Inc.; Philadelphia (Philadelphia County); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Holidays

Parental leave

Tuition assistance

Résumé du poste

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate network features, and guide customers through their shopping journey. You will complete training to learn retail processes and wireless innovations, work with teammates across channels, and strive for outstanding customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formation

High School Diploma/GED

6 months of customer service or sales experience, Retail environment

Description du poste

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate network features, and guide customers through their shopping journey. You will complete training to learn retail processes and wireless innovations, work with teammates across channels, and strive for outstanding customer satisfaction.