Retail Mobile Expert: Drive Tech Solutions & Service

T-MOBILE USA, Inc.; Creve Coeur (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and assist customers along their shopping journey, with training on wireless technology and service plans. Eligible employees receive competitive pay, benefits, and a path to advanced roles within a culture that values growth and teamwork.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and assist customers along their shopping journey, with training on wireless technology and service plans. Eligible employees receive competitive pay, benefits, and a path to advanced roles within a culture that values growth and teamwork.