Retail Mobile Expert

T-MOBILE USA, Inc.; Plantation (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role that engages customers, demonstrates wireless technology and service plans, and builds product knowledge in a fast-paced store environment.

The role emphasizes customer interaction, digital tool usage, and achieving satisfaction through strong service. Training is provided to develop retail processes, systems and product innovations, with a focus on teamwork and loyalty-building customer relationships.

Qualifications

• Strong communication and interpersonal skills for customer interactions.
• Ability to troubleshoot and resolve customer issues effectively.
• Proven ability to work in a fast-paced retail environment and meet sales/service goals.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a retail associate role that engages customers, demonstrates wireless technology and service plans, and builds product knowledge in a fast-paced store environment.

The role emphasizes customer interaction, digital tool usage, and achieving satisfaction through strong service. Training is provided to develop retail processes, systems and product innovations, with a focus on teamwork and loyalty-building customer relationships.