Retail Mobile Expert

T-Mobile US Inc.; Florissant (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Commuter benefits

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting, helping them choose technology and service plans while expanding product knowledge and using digital tools to demonstrate features.

You will be trained in retail processes and systems, work with teammates across channels, and contribute to a superior customer experience while driving sales and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Tools

POS Systems

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail setting, helping them choose technology and service plans while expanding product knowledge and using digital tools to demonstrate features.

You will be trained in retail processes and systems, work with teammates across channels, and contribute to a superior customer experience while driving sales and loyalty.